Please follow the steps as given below.
insert cd- launch start up repair (recommended)
click cancel - view problem detail - click on last
file - it will open like notepad - click file tab
click open -the drive will show -search for windows drive- system
32 - Rename utilman -rename it utilman1
search for cmd -copy the cmd command and past it in same folder
-and rename it to utilman - now click the cancel tab - and close the window- click finish -and restart it - now click ease on
access tab -the command prompt will appear - now type ( net user (username)
* - and then enter -now you can reset your password
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